When serving customers in a dispensary knowing the basics of customer service can be the difference between whether or not a customer returns to your facility. Even with the greatest product available, if the people serving cannabis are not making the experience enjoyable for the consumer, sales will suffer. Taking a page from the service industry, the Trichome Institute shows current and prospective sales associates the proper ways to conduct themselves in a professional dispensary setting.
Upon completion students will…
- Be comfortable with a variety of behaviors pertaining to good customer service.
- understand the need to make a reasonably accurate assessment of a customer’s cannabis tolerance level, comfort level and experience with cannabis to provide good customer service.
- The student will be able to recognize the goals of each customer in order to recommend safe and appropriate products and consumption levels.
Section 1: You Know Cannabis, But…
Section 2: A Customer Walks into a Dispensary…
Section 3: Back to the Basics of Customer Service
Section 4: A Note on the Use of Slang